Ghifariyanti, V., Natalina, S. A., & Mutafarida, B. (2022). THE ANALYSIS OF THE STRATEGY OF CUSTOMER SERVICE IN THE FACE OF CUSTOMER COMPLAINTS IN THE PANDEMIC COVID-19: (Case Study: PT. Asuransi Jiwa Syariah Bumiputera Kediri Branch). Fenomena, 21(1), 67-80. https://doi.org/10.35719/fenomena.v21i1.72