“Pengaruh Promosi dan Kualitas Pelayanan terhadap Citra Perusahaan, Kepercayaan Merek, Kepuasan, dan Loyalitas Pelanggan: Studi pada Nasabah BRI Syariah di Banyuwangi: The Influence of Promotion and Service Quality on Corporate Image, Brand Trust, Customer Satisfaction, and Loyalty: A Study on BRI Syariah Customers in Banyuwangi” (2015) Fenomena, 14(1), pp. 183–206. doi:10.35719/fenomena.v14i1.581.