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“THE ANALYSIS OF THE STRATEGY OF CUSTOMER SERVICE IN THE FACE OF CUSTOMER COMPLAINTS IN THE PANDEMIC COVID-19: (Case Study: PT. Asuransi Jiwa Syariah Bumiputera Kediri Branch)”, FN, vol. 21, no. 1, pp. 67–80, Mar. 2022, doi: 10.35719/fenomena.v21i1.72.